Senior Data & Operations Analyst

Turning complex data into measurable business results.

I combine advanced SQL, business intelligence, data modeling, automation, and operational expertise to investigate difficult problems, build reliable analytical solutions, and turn findings into action — while training and mentoring analysts along the way.

$4.3M+ Documented cost reductions, recoveries, and savings
13+ Years Progressive analytics, operations, and quality experience
End to End Data → investigation → solution → business action
Every Role Has included training, coaching, or team leadership since 2013
Featured Work

Business problems solved with data.

Four case studies that best represent my current mix of analytical ownership, technical depth, stakeholder trust, and measurable business impact.

Portfolio integrity: Professional case studies are sanitized summaries of work I performed. Public datasets, SQL samples, dashboards, and future labs are built with synthetic data and do not contain employer, customer, or confidential information.
Capabilities

Deep business context with hands-on technical depth.

My strongest work happens where business processes, data quality, analytics, and technical implementation meet.

Analytics

Advanced SQL, KPI development, exploratory analysis, root cause analysis, segmentation, financial impact analysis.

Business Intelligence

Power BI, Tableau, dashboards, executive reporting, data visualization, reusable reporting logic.

Data Engineering

SQL Server, SSIS, SQL Server Agent, ETL, physical & dimensional data modeling, Databricks, Synapse, data warehousing, data lakes.

Data Reliability

Data validation, quality checks, lineage, data dictionaries, process mapping, source-to-target validation.

Automation & AI

Reporting automation, Microsoft Copilot, Databricks Genie Code, AI-assisted research and SQL optimization.

Business Partnership

Product, Finance, IT, Customer Service, Operations, consultants, USPS, requirements and stakeholder communication.

Mentoring & Team Development

Training and mentoring analysts on SQL Server, SSIS, and T-SQL; coaching frontline teams and onboarding new hires; building team capacity and technical self-sufficiency.

Career Progression

Built from operational experience upward.

Training and developing others has been part of every role since 2013 — from coaching frontline teams and training cross-site supervisors early in career, to mentoring analysts on SQL Server, SSIS, and T-SQL in more recent roles, independently documented in performance reviews by five different managers from 2015 to today.

Sr. Postage & Performance Analyst Complex analytics, reconciliation, fraud, financial exposure, data quality, team coaching
Sr. Operations Data Analyst Enterprise reporting, ETL, data modeling, BI, logistics analytics, data modernization, analyst mentoring
Operations Analyst Operational analytics, SQL reporting, process and network improvement, peer training
Quality Performance Specialist KPI design, service quality, action plans, training and operational advising
Compliance Lead / Frontline Operations Team leadership, package operations, quality auditing, distribution-center experience
Professional Recognition

Recognition & What Leaders Have Said

Formal DHL recognition, leadership comments, and selected professional credentials earned throughout my career.

2023
DHL 10-Year Service Award Recognized for 10 years of service and contribution to DHL.
“Thank you for all your efforts and going the extra mile. Keep working with PASSION, CAN DO attitude, AS ONE and RIGHT 1ST TIME mindset. We are very proud of you.”
Signed by Lee Spratt, CEO · Enrique Bonifaz, VP, Human Resources
2017
Q2 Go-Getter Award — Solution-Finder Selected by the DHL eCommerce Americas Executive Committee
2018
Q4 Go-Getter Award — Go-Getter & Solution-Finder Selected by the DHL eCommerce Americas Executive Committee
Leadership Comments

What leaders have said about my work

Selected feedback from formal DHL performance and leadership evaluations spanning 2015–2025.

“Because of Cody's hands on experience with our internal processing systems and databases that support these activities he is able to identify and highlight ‘pinch points.’ He can generate data that supports DHLeC's pushback on postage payment with the USPS that saved $9.1 million dollars in 2025.”
Wanda Senne Manager, Postal Affairs & Postage Payment 2025 DHL LEADS Evaluation
“Continuing to mentor [new team members] showed strong leadership skills. Getting the team involved in different tasks and allocating responsibilities showed your leadership skills … I regularly tell team members to reach out to you for assistance as I know you are a great teacher.”
Former Direct Manager 2022 DHL Leadership Profile & Assessment
“Cody has shown the upmost dedication and willingness to craft the solutions the business needs to drive Quality, Postage Visibility, and our P & L. He is often thrown a challenge with little to no clear requirements. He steps up to the plate and engages the necessary subject matter experts to figure out how to craft information for management to make educated decisions. A clear example of this is the ~ $503K in Postage related savings his solutions helped the company to realize in 2018.”
Manuel Aguilar Manager, Operations Reporting 2018 DHL Competency Assessment
“Cody has always been the go-to resource on our team when it comes to making our internal customers more successful in fulfilling many requests as it pertains to Quality, Ad-hoc Data Pulls, and Postage analysis. Cody has made a name for himself in the organization by bringing his operational knowledge of what goes on in the DCs and tying that with the data flow of information and that unique skill set has allowed him to becomes successful in creating many solutions for the department. Our teams success has been directly correlated in Cody's ability to satisfy business needs through his skills.”
Jais Kurian Sr. Manager, Operations Analysis 2016 DHL Competency Assessment
“Cody brings a work ethic that motivates everyone on the team, self included. His eagerness to jump into projects and help all business partners has greater contributed to the growth in scope the department has experienced over the past year. DHL is very fortunate to have someone like Cody on the team.”
Jorge Lopera Director, Operations Analysis 2015 DHL Competency Assessment
“The success of our organization is a direct result of your efforts and dedication. Your commitment to quality in both personal and professional integrity is the differentiating factor that sets us apart from our competition.”
Lee Spratt CEO, DHL eCommerce Americas Signed Q4 2018 Go-Getter Award Letter
Professional Development & Credentials

Selected training and internal credentials

2022 · 24 CEUs

Dale Carnegie Course®

Certificate of Achievement for meeting the required standards for completion of the Dale Carnegie Course.

Communication Leadership Development Interpersonal Skills
2016

First Choice — Master Bronze

Deutsche Post DHL Group recognition for successfully contributing to First Choice, DHL's structured continuous-improvement program.

Process Improvement Continuous Improvement Problem Solving
April 2023

Certified eCommerce Specialist (CES)

DHL eCommerce internal certification covering the company's operating principles, quality standards, customer promise, and the role employees play in delivering Excellence. Simply delivered.

eCommerce Quality Customer Focus
Portfolio Labs

Building a focused modern analytics stack.

These labs document hands-on learning separately from professional experience. The roadmap is intentionally focused on Python, practical statistics, Snowflake, dbt, Git/GitHub, and one integrated capstone using synthetic or public data. Planned work is labeled accordingly and will be updated only as each lab is actually built.

Planned capstone

Modern Analytics & Revenue Reconciliation Platform

An end-to-end analytics platform using Python for ingestion and validation, Snowflake for cloud warehousing, dbt for tested transformations and dimensional marts, Power BI for business reporting, and practical statistical analysis for decision support.

Python / pandas Snowflake dbt Git / GitHub Power BI Statistics
View roadmap →
Planned lab

Statistical Analysis with Python

An analyst-focused study using synthetic operational data to evaluate hypotheses, confidence intervals, A/B-style comparisons, regression fundamentals, and anomalies, then translate the results into practical business recommendations.

Python Statistics Hypothesis Testing A/B Testing Regression
Planned lab

SQL Performance Tuning & Optimization

A before-and-after performance lab using inefficient queries to demonstrate execution-plan analysis, indexing, query rewrites, and measurable improvements in runtime and logical reads.

SQL Query Optimization Execution Plans Indexing Performance Tuning
Planned live demo

Interactive Power BI Dashboard

A public dashboard built entirely from synthetic data to demonstrate KPI design, drill-down analysis, dimensional modeling, business storytelling, and dashboard usability.

Power BI DAX Data Modeling

Interested in how I approach analytical problems?

I am open to senior analytics opportunities and flexible contract work involving SQL, BI, reporting automation, data quality, operational analytics, and business problem solving.