Senior Data & Operations Analyst

Turning complex data into measurable business results.

I combine advanced SQL, business intelligence, data modeling, automation, and operational expertise to investigate difficult problems, build reliable analytical solutions, and turn findings into action.

$4.3M+Documented cost reductions, recoveries, and savings
13+ YearsProgressive analytics, operations, and quality experience
End to EndData → investigation → solution → business action
Featured Work

Business problems solved with data.

These case studies describe real professional work at a high level while protecting proprietary information. Public technical demonstrations use synthetic data created specifically for this portfolio.

$3.3M documented cost reduction

Operational Missort Analytics

An end-to-end analytical solution that created visibility into where package-processing failures occurred, why they happened, and where corrective action could have the greatest impact.

SQLETLData ModelingBIRoot Cause Analysis
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Unstructured data → structured intelligence

Application Error Log Analysis

Turning complex application logs into standardized reason categories by extracting identifiers, recognizing recurring patterns, and validating findings against real business processes.

SQLREGEXPDatabricksData Quality
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Trusted analytical foundations

Enterprise Data Modernization

Supporting migration from legacy SQL Server reporting toward a data-lake environment through documentation, lineage, source-to-target validation, data dictionaries, and output testing.

Data LakesDatabricksSQLLineage
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Cross-site process improvement

Operational Process Improvement & Cross-Site Implementation

Selected by Operations leadership to support another distribution center by training and advising its outbound parcel-sorting supervisor, introducing a practical sorting approach designed to improve packing density and reduce missort risk.

Process ImprovementOperational AnalysisTrainingQuality ControlChange Implementation
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Portfolio integrity: Professional case studies are sanitized summaries of work I performed. Public datasets, SQL samples, dashboards, and future labs are built with synthetic data and do not contain employer, customer, or confidential information.
Capabilities

Deep business context with hands-on technical depth.

My strongest work happens where business processes, data quality, analytics, and technical implementation meet.

Analytics

Advanced SQL, KPI development, exploratory analysis, root cause analysis, segmentation, financial impact analysis.

Business Intelligence

Power BI, Tableau, dashboards, executive reporting, data visualization, reusable reporting logic.

Data Engineering

SQL Server, SSIS, SQL Server Agent, ETL, Databricks, Synapse, data warehousing, data lakes.

Data Reliability

Data validation, quality checks, lineage, data dictionaries, process mapping, source-to-target validation.

Automation & AI

Reporting automation, Microsoft Copilot, Databricks Genie Code, AI-assisted research and SQL optimization.

Business Partnership

Product, Finance, IT, Customer Service, Operations, consultants, USPS, requirements and stakeholder communication.

Career Progression

Built from operational experience upward.

Sr. Postage & Performance AnalystComplex analytics, reconciliation, fraud, financial exposure, data quality
Sr. Operations Data AnalystEnterprise reporting, ETL, BI, logistics analytics, data modernization
Operations AnalystOperational analytics, SQL reporting, process and network improvement
Quality Performance SpecialistKPI design, service quality, action plans, training and operational advising
Compliance Lead / Frontline OperationsTeam leadership, package operations, quality auditing, distribution-center experience
Professional Recognition

Recognition & What Leaders Have Said

Formal DHL recognition, leadership comments, and selected professional credentials earned throughout my career.

2014
DHL 10-Year Service AwardRecognized for 10 years of service and contribution to DHL.
“Thank you for all your efforts and going the extra mile. Keep working with PASSION, CAN DO attitude, AS ONE and RIGHT 1ST TIME mindset. We are very proud of you.”
Signed by Lee Spratt, CEO · Enrique Bonifaz, VP, Human Resources
2017
Q2 Go-Getter Award — Solution-FinderSelected by the DHL eCommerce Americas Executive Committee
2018
Q4 Go-Getter Award — Go-Getter & Solution-FinderSelected by the DHL eCommerce Americas Executive Committee
Leadership Comments

What leaders have said about my work

Selected feedback from formal DHL performance and leadership evaluations spanning 2015–2025.

“Because of Cody's hands on experience with our internal processing systems and databases that support these activities he is able to identify and highlight ‘pinch points.’ He can generate data that supports DHLeC's pushback on postage payment with the USPS that saved $9.1 million dollars in 2025.”
Wanda SenneManager, Postal Affairs & Postage Payment2025 DHL LEADS Evaluation
“You regularly offer your insight whenever we talk about different topics and this insight is always incorporated to make the best possible decision. You have greatly helped to shape the features that are being incorporated in the data warehouse. You go out of your way to help out others in understanding reporting solutions or new KPIs being developed and are always very thorough in creating the right documentation to make sure KPIs are easily understood.”
Former Direct Manager2023 DHL Leadership Profile & Assessment
“Cody has shown the upmost dedication and willingness to craft the solutions the business needs to drive Quality, Postage Visibility, and our P & L. He is often thrown a challenge with little to no clear requirements. He steps up to the plate and engages the necessary subject matter experts to figure out how to craft information for management to make educated decisions. A clear example of this is the ~ $503K in Postage related savings his solutions helped the company to realize in 2018.”
Manuel AguilarManager, Operations Reporting2018 DHL Competency Assessment
“Cody has always been the go-to resource on our team when it comes to making our internal customers more successful in fulfilling many requests as it pertains to Quality, Ad-hoc Data Pulls, and Postage analysis. Cody has made a name for himself in the organization by bringing his operational knowledge of what goes on in the DCs and tying that with the data flow of information and that unique skill set has allowed him to becomes successful in creating many solutions for the department. Our teams success has been directly correlated in Cody's ability to satisfy business needs through his skills.”
Jais KurianSr. Manager, Operations Analysis2016 DHL Competency Assessment
“Cody brings a work ethic that motivates everyone on the team, self included. His eagerness to jump into projects and help all business partners has greater contributed to the growth in scope the department has experienced over the past year. DHL is very fortunate to have someone like Cody on the team.”
Jorge LoperaDirector, Operations Analysis2015 DHL Competency Assessment
“The success of our organization is a direct result of your efforts and dedication. Your commitment to quality in both personal and professional integrity is the differentiating factor that sets us apart from our competition.”
Lee SprattCEO, DHL eCommerce AmericasSigned Q4 2018 Go-Getter Award Letter
Professional Development & Credentials

Selected training and internal credentials

2022 · 24 CEUs

Dale Carnegie Course®

Certificate of Achievement for meeting the required standards for completion of the Dale Carnegie Course.

CommunicationLeadership DevelopmentInterpersonal Skills
2016

First Choice — Master Bronze

Deutsche Post DHL Group recognition for successfully contributing to First Choice, DHL's structured continuous-improvement program.

Process ImprovementContinuous ImprovementProblem Solving
April 2023

Certified eCommerce Specialist (CES)

DHL eCommerce internal certification covering the company's operating principles, quality standards, customer promise, and the role employees play in delivering Excellence. Simply delivered.

eCommerceQualityCustomer Focus
Portfolio Labs

Expanding the modern analytics stack.

These labs document hands-on learning separately from professional experience so the distinction is always clear.

Planned lab

Modern Analytics Warehouse

A synthetic business dataset modeled through a modern warehouse and transformation workflow, with testing and documentation.

SnowflakedbtSQLDimensional Modeling
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Planned lab

Interactive Analytics Application

A Python-based application that lets users explore synthetic operational data, investigate exceptions, and view analytical results.

PythonPostgreSQLStreamlit
Planned live demo

Interactive Power BI Dashboard

A public dashboard built entirely from synthetic data to demonstrate KPI design, drill-down analysis, business storytelling, and dashboard usability.

Power BIDAXData Modeling

Interested in how I approach analytical problems?

I am open to senior analytics opportunities and flexible contract work involving SQL, BI, reporting automation, data quality, operational analytics, and business problem solving.